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Frecuently Asked Questions?
The Phantom Heat Pump has an industry-leading Coefficient of Performance (COP) of 5.4, meaning it generates 5.4 kW of heat for every 1 kW of electricity consumed. This high efficiency translates to lower energy bills and reduced environmental impact compared to standard heat pumps with COPs ranging from 3.5 to 4.8.
The Phantom is ISO tested and certified as one of the quietest heat pumps on the market, producing only 43 dB, which is comparable to the noise level of a quiet library. This makes it an excellent choice for residential areas where noise pollution is a concern.
Yes! The Phantom Heat Pump can be integrated with solar energy systems, allowing homeowners to maximize their solar investment by using stored hot water as a thermal battery. This significantly reduces reliance on grid power and enhances overall energy savings.
The Phantom Heat Pump includes multiple safety protections, such as overpressure protection, anti-dry burning, automatic error detection, and high discharge temperature protection. It also features a double anti-explosion design, with sealed electronic components and separate refrigerant pipelines to prevent ignition risks.
- 10 years on the tank
- 6 years on the compressor (with an option to extend)
- 2 years on parts & labour (extendable to 4 years)
This ensures long-term peace of mind and excellent after-sales support.
Hear From Our Happy Clients
EXCELLENT Based on 729 reviews eileen haynes2025-05-26Trustindex verifies that the original source of the review is Google. This company gave me a reasonable price but not only that the workmanship in the installing was so tidy the minimum of unsightly pipes etc, Would recommend this compamy for water heating and cooling needs . Thanks guys Nelson Swanson-Hosie2025-05-20Trustindex verifies that the original source of the review is Google. I was consuming a lot of gas with my old system, so I decided to upgrade to a Neopower heat pump through Glower—and I noticed the difference as soon as the first energy bill arrived! The team was incredibly patient as we worked through all the options, explaining the benefits of each system and helping me make the right choice for my needs. The installation was tidy and professional, and everything ran smoothly from start to finish. I’m already seeing a solid reduction in energy consumption. Highly recommended if you’re looking to cut down on bills and work with people who really care. Sala Parwak2025-05-17Trustindex verifies that the original source of the review is Google. I had a great experience with the Glower team, I have suggested it to my sister, and she is also very happy with the level of service she received, I highly recommend Glower for your next upgrade of the Hot Water Heat pump and AC. Harold Edwards2025-05-16Trustindex verifies that the original source of the review is Google. All good great blokes that fitted it works well Maddy Koo2025-05-14Trustindex verifies that the original source of the review is Google. I recently had a heat pump hot water system as well as heating and cooling services installed by Glower and I couldn’t be happier with the entire experience. From the very beginning, the customer service was exceptional. Every interaction was professional, friendly, and focused on making the process as smooth as possible. Jeff was absolutely amazing to deal with. His communication was clear, timely, and informative—he answered all of my questions with patience and made sure I fully understood the options available. He guided me through the process without any pressure, which made a big difference. It’s rare to come across someone so knowledgeable and genuinely committed to helping customers make the right choice for their needs. I was impressed with the level of care and support after the sale. Jeff followed up to ensure everything was working correctly and that I was satisfied with the system. It’s that kind of ongoing service that sets great companies apart from the rest. Overall, I’m a very happy customer and I would highly recommend Jeff at Glower to anyone looking for a reliable, professional team for their hot water, heating, or cooling needs. They delivered exactly what they promised and exceeded my expectations in every way. Smart Clean2025-05-14Trustindex verifies that the original source of the review is Google. We had our old water tank upgraded by Glower. Everything is working perfectly, and now we’re looking to upgrade our heating system as well. Highly recommend this company! B B2025-05-13Trustindex verifies that the original source of the review is Google. Installed number of aircon split systems and heating. Sales and installation team was professional and efficient. Thank you. David Mollet2025-05-07Trustindex verifies that the original source of the review is Google. The real test of trustworthiness of a business is when something goes wrong. How do they act then? Do they fix the mistake or do they make excuses and try to railroad you into accepting the error, or try and make you pay more? Due to human error the wrong heat pump unit was installed at my place, an STPR instead of an RE. Glower immediately acknowledged the issue and replaced the unit within 2 days, and bore all expenses involved, which would have been significant. This says they have integrity, stand by their word and and value their reputation more than a quick buck. Exactly the kind of business I want to deal with. The installers were very helpful and friendly. I couldn't ask for more, very highly recommended.